Principles for Responsible Gaming and Player Protection

The protection of minors is of utmost importance to us. The use of our platform is exclusively permitted to persons who have completed their 18th year of age. We conduct systematic age verification. Should we discover that a minor is attempting to use our services, the account will be immediately suspended and all activities will be annulled. We urge parents and guardians in Austria to use specialized filtering software to effectively prevent youth access to inappropriate content. It is a shared responsibility to protect minors from unsuitable content.

To ensure that your visit to Hot Chilli Bells is positive, we recommend observing the following rules of conduct:

• Only play with amounts of money whose loss you can afford without jeopardizing your standard of living.
• Before starting a session, set clear time limits for yourself and adhere to them consistently.
• View losses as part of the entertainment experience and never try to "win them back" immediately through risky bets.
• Never use our services under the influence of alcohol, medication, or when under severe emotional stress.
• Ensure that gaming does not displace your social contacts, family obligations, or professional duties.

We provide you with various technical functions to actively manage your behavior:

Setting Deposit Limits

You can set daily, weekly, or monthly upper limits for your deposits. These limits help you keep your budget under control. A reduction of these limits takes effect immediately, while an increase is only implemented after a reasonable cooling-off period to prevent impulsive decisions. We recommend that every user set realistic limits from the outset.

Session and Loss Limits

Set how much time you want to spend on the platform at most or what amount you are allowed to lose maximally within a defined period. Upon reaching these limits, you will be automatically notified or blocked from further activities in that session. These tools are crucial for keeping track of the time and money invested.

Temporary Time-Out

If you realize you need a short break, you can have your account deactivated for a period of 24 hours up to 30 days. During this phase, no login is possible, and we will not send you any promotional materials. This gives you the opportunity to reflect on your habits and ensure that gaming remains a hobby.

Long-term Self-Exclusion

Should you wish for a permanent interruption of your activities, we offer the option of self-exclusion. This can be for several months or permanent. A self-exclusion is binding and cannot be reversed during the chosen period. We will take all necessary steps to ensure that you do not gain access to our services during this time.

Problematic behavior often develops subtly. Pay attention to the following signs in yourself:

• Neglecting family, friends, or work in favor of the platform.
• Playing secretly or lying about the extent of time and resources spent.
• Using money designated for essentials like rent or food.
• Inner restlessness, irritability, or sleep disturbances when unable to play.
• The irrational thought that a big win will solve all financial or personal problems.
• The feeling of "having to" play, instead of "wanting to" play.

Should you feel like you are losing control over your behavior, it is important to seek professional support early. In Austria, there are numerous specialized organizations that offer anonymous and free counseling for problematic behavior. We recommend contacting regional addiction prevention centers or specialized hotlines that provide psychosocial help. Do not hesitate to turn to experts to secure your quality of life. Seeking help is a sign of strength.

If you use computers or mobile devices to which children or teenagers also have access, you bear a special responsibility. We recommend installing programs like Net Nanny to restrict access to gaming content. Always log out of your session and keep your login data in a place inaccessible to unauthorized persons. Never leave your devices unattended while you are logged into the platform.

Our team is regularly trained to identify signs of problematic user behavior and to react appropriately. Although we emphasize the personal responsibility of each user, we reserve the right to intervene proactively and temporarily suspend accounts if a user's risk appears obvious. We are continuously working to improve our protective mechanisms.