General Terms and Conditions (GTC) for Hot Chilli Bells

These General Terms and Conditions constitute the legal basis for using the Hot Chilli Bells platform. By accessing our website or creating a user account, you agree to these terms in their current version. Please read this document carefully, as it defines your contractual rights and obligations and forms the basis for a secure use of our services.

Scope and Acceptance of Terms

These General Terms and Conditions (GTC) apply to all services offered and interactions on Hot Chilli Bells. We reserve the right to update these terms at any time to reflect legal or technical developments. Significant changes will be communicated to you in advance. Continued use of the platform after the changes come into effect constitutes acceptance of the new terms. It is your responsibility to regularly inform yourself about the current status of the GTC.

Requirements for Registration and Account Management

Minimum Age and Legal Capacity

Use of the platform is strictly limited to natural persons who are at least 18 years old and possess full legal capacity. By registering, you confirm that you are acting in accordance with the laws of your country of residence, particularly the Republic of Austria. Use by minors is prohibited under all circumstances.

Account Responsibility and Identity Verification

Each user may only maintain a single account. The creation of multiple accounts (multi-accounting) is prohibited and will result in the suspension of all involved accounts. You are obliged to provide truthful information upon registration. We reserve the right to request proof of identity (e.g., a copy of an ID or proof of address) at any time to verify the accuracy of your data. The confidentiality of your access data is your sole responsibility; all activities via your account will be attributed to you.

User Obligations and Prohibited Conduct

You undertake to use the platform only for the intended purpose of personal entertainment. The following activities are strictly prohibited:

  • Use of automated systems, bots, or software to manipulate processes.
  • Exploiting technical errors (exploits) for personal gain.
  • Criminal acts such as money laundering or fraud.
  • Offensive, harassing, or discriminatory behavior towards staff or other users.
  • Attempts to disrupt the IT infrastructure of Hot Chilli Bells or gain unauthorized access to third-party data.
  • Commercial use of the platform without express permission.

Payment Terms and Withdrawal Procedures

If payments are required for certain services, they will be clearly stated. Deposits must originate from accounts registered in the user's name. We conduct strict verification processes for withdrawals to ensure the security of transactions. Any fees charged by payment service providers are the user's responsibility. We assume no liability for delays caused by external banking institutions. We reserve the right to withhold withdrawals until identity verification is complete.

Risk Disclosure and Disclaimer of Liability

Nature of Services

The use of the platform is exclusively for entertainment purposes. There is no guarantee of winnings or specific results. All mechanisms are operated according to industry standards, but a risk of loss of invested funds always remains. Results are based on random principles that we cannot influence.

Limitation of Liability

Hot Chilli Bells is not liable for technical malfunctions, connection interruptions, or data losses that are outside our direct sphere of influence. Our liability for slight negligence is excluded unless there is a breach of essential contractual obligations. We assume no liability for indirect damages, consequential damages, or lost profits. In any case, our liability is limited to the legally permissible extent.

Intellectual Property and Copyright

All content on the website, including logos, texts, graphics, software codes, and the design of Hot Chilli Bells, is protected by copyright. The use of this content outside the platform without our express written permission is prohibited. The brand Hot Chilli Bells remains the exclusive property of the respective rights holders. Users receive only a simple, non-transferable right to use the platform for private purposes.

Links to Third-Party Websites

Our platform may contain references to external websites. We have no influence over their content and assume no responsibility for their accuracy, legality, or security. The use of these links is at the user's own risk. We recommend carefully reviewing the terms and conditions of each third-party site visited.

Account Suspension and Contract Termination

We reserve the right to suspend or permanently delete user accounts without prior notice in case of violations of these GTC, suspicion of criminal activities, or for security reasons. Users can close their account at any time via the settings, provided there are no outstanding obligations. In the event of a suspension due to fraud, we reserve the right to withhold any balances to cover damages.

Governing Law and Jurisdiction

This contract is governed by the laws of the Republic of Austria. For all disputes arising from or in connection with these terms, the jurisdiction of the competent court in Vienna is agreed, provided that no mandatory legal provisions (e.g., for consumers) preclude this. Should individual provisions of these GTC be ineffective, the validity of the remaining provisions remains unaffected.

Contact Information

For legal questions, complaints, or support inquiries, you can reach us at:

  • E-Mail: [email protected]
  • Phone: +43 1 512 00 00
  • Address: Kärntner Ring 5-7, 1010 Vienna, Austria
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